Privacy Policy

Beyond Grid Electrical + Solar ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our website or request a quote, how we use it, and the choices you have about your data.

By using our website or providing your details to our team, you agree to the practices described in this policy.

We may collect the following types of information:

• Contact details — name, phone number, email address and suburb or property address.
• Quote & project details — the type of service you're interested in (solar, battery, EV charger, switchboard, general electrical), your energy goals, budget and any notes you provide.
• Website usage data — pages visited, device type, browser and approximate location, collected through standard analytics and tracking cookies.

We use the information you provide to:

• Respond to enquiries and provide quotes for electrical and solar work.
• Schedule site visits, installations and follow-up support.
• Communicate with you about your project and our services.
• Improve our website, services and customer experience.
• Comply with our legal and licensing obligations.

We do not sell your personal information to third parties. We may share it with trusted service providers (for example, our CRM and form-tracking tools) solely to operate our business, and they are required to keep it confidential.

Our website uses cookies and similar technologies — including our external form tracking tools — to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings. Disabling them may affect some features of the site.

Your information is stored securely and accessed only by authorised team members. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure.

We retain your information for as long as is necessary to provide our services, respond to your enquiries, and meet our legal and record-keeping obligations. You may ask us to delete your details at any time (see "Your rights" below).

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request that we delete your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details at the bottom of this page.

Our services are intended for homeowners and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or how we handle your information, please get in touch: